F.A.Q. & CONTACT INFO

Before sending an email to SMALLJOES.COM support staff, please take a moment to read the F.A.Q. (frequently asked questions) below. You will probably find the answer to your question here. If you do not, please click the Contact Customer Service link at the bottom of the page.

Q: When will my order ship?
Q: How long does it take for my order to arrive?

We specify in the Help/Policies section that all orders will be shipped within two (2) business days of receipt of confirmed payment. Under unusual circumstances or certain periods of high demand for new product listings, there might be several additional days of delay. Personal checks payments will delay your shipment well beyond this window. For more information about these payment methods, see details in the Help/Policies section.

Please note that the delivery time specified for the the shipping method you selected is an estimate only, not a guarantee (unless otherwise specified in the shipping method description). Shipping method delivery time estimates are for transit time - meaning from the day we hand the parcel to the carrier, to the day it arrives at your door.

Q: Is item xxxxx in stock?

A: If there is an order button next to the item, that means it is in stock and available for immediate shipment. If the product is out of stock, the words "OUT OF STOCK" will appear next to the product. Pre-order items will be accompanied by an estimated availability date.

Q: What does the order status "Processing" mean?

This means that your order has been received and is awaiting shipment. There is not a problem with your order. We will contact you if we encounter any problem with your order which prevents us from shipping it.

Q: Can I add, change, or delete something on my current order?

Contact us through the customer service link below if you need to add or remove an item(s) from an order. We will make the requested changes and send out an updated order confirmation.

Q: Can I combine two or more orders to save on shipping?

To combine orders, we must cancel the existing orders and ask you to place a new order through the web site with all of the items you are interested in. We require this procedure so that you can obtain an accurate shipping quotation and so that we can keep inventory counts correct. You can place a new order at any time, then email us when you are ready to have the old orders cancelled.

Q: How much will it cost to ship item xxxxx?

Shipping prices vary widely depending on the size/weight of particular merchandise as well as shipping destination. Therefore, it is difficult for customer service to provide shipping estimates. As such, we do not provide shipping estimates via e-mail. Please use the following procedure to get an accurate shipping estimate on any item(s) you are considering buying.

• Put the item(s) you are interested in into your shopping cart.
• Click the link entitled (click here to get a shipping estimate for your cart contents)
• If you already have an account with us, login to your account to get your estimate.
• You do not have to open an account to get an estimate. Just enter a few simple pieces of information about where you live.

Q: Do you sell to international (non-U.S.) customers?

Yes. If you live outside of the U.S., please read the Help/Policies page for detailed information on ordering, payment methods, shipping methods, etc.

Q: Do you sell any older G.I. Joe items, such as the product released in the 1980's or early 1990's?

If you don't see it on the web site, we don't currently sell it. However, we may from time to time offer vintage items and at this time are maintaining categories for vintage items.

Q: Can you mail me a catalog?

No. Our web site is our catalog, and we do not print and mail catalogs. Marketing our product from the web site allows us to keep costs down and pass that savings on to you.

Q: Do you accept orders by phone?

At this time we do not. We can offer you the most competitive prices when we use the strength of internet technology to provide services directly to you.

Q: Do you buy GI JOE collections?

Yes. Please contact us at the link below to inquire.

Q: I have a question not answered above. What do I do?

Contact customer service