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HELP
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This help page is designed to provide useful information for browsing and shopping with SMALLJOES.COM, as well as answer commonly-asked questions about our business and policies. If you have any questions not answered here, please contact us and we'll be happy to help you. About SMALLJOES.COM SMALLJOES.COM is a registered
business entity in the state of Missouri. Most of the pages at SMALLJOES.COM have a header at the top of the page featuring the SMALLJOES logo and, to the right, a row of icons representing the most often-used functions on our site. At any time you may click on the SMALLJOES logo to return to the home page. Shopping Cart Click this icon at any time to view the contents of your shopping cart. If you have not been shopping yet, your cart will be empty. My Account Click this icon to log in to your customer account, or to create an account if you have not yet registered. While you are shopping, your shopping cart will be able to dynamically provide you with a shipping quote relative to your registered shipping address. Contact Us Click this icon to contact the SMALLJOES.COM support staff. You will receive a reply within 24 hours. Help Click this icon to access the page you are currently viewing. :) The SMALLJOES.COM web site is optimized for 800 x 600 video resolution and requires a web browser that supports JavaScript and cookies. Make sure that you have JavaScript and cookies enable in your web browser or many features of the store may appear to operate incorrectly. Please see the Privacy section for a statement regarding our use of cookies. Your shopping cart contains the items you are considering for purchase as you shop around in our online store. When you click on an order button anywhere on the site that item will be placed in your shopping cart and the shopping cart screen will be displayed. You may return to the previous page you were shopping at by clicking the button. You may update the quantities of items already in your shopping cart by changing the number next to the item description. To save the updated quantities you must click the button. To remove an item from your shopping cart, click the Remove link on the line item you wish to remove. When you are ready to place your order click the button. You may view the contents of your shopping cart at any time by clicking the shopping cart icon at the top of any of the SMALLJOES.COM pages. If you are logged in to your customer account the shopping cart will dynamically provide you with a shipping quote for the selected merchandise relative to your registered shipping address. Note that the shopping cart requires that your browser have cookies enabled! If your browser does not support cookies, you have cookies disabled, or have a program that blocks cookies you will not be able to shop our site. Please see the Privacy section for a statement regarding our use of cookies. Click the button from the shopping cart screen when you are ready to order the items in your shopping cart. The checkout process involves several steps which obtain the billing, shipping, and payment information for your order. Login If you are not already logged in to your customer account you will be prompted to do so at this time. If you have not yet created a customer account with us, you will need to do that at this time also. When you have completed the login, you will be returned to the checkout process. Billing & Shipping Information (Step 1) This step confirms your billing and shipping address and telephone number. If this information is incorrect you must update it here. Insurance Option (Step 2) Here you have the option to accept (for an additional charge) or decline insurance on your order. Order Review (Step 3) This step again displays your shopping cart along with your order total including sales tax, shipping, and optional insurance. If you decide you are not quite ready to order yet, click the button. Method of Payment (Step 4) Select the method of payment for your order. If you select the credit card option, you will need to enter your credit card details now. Order Confirmation (Step 5) Your final order review. Press to submit your order at this time. Order Complete When you submit your order the process is complete! You may print this page as your order invoice/receipt. You will receive a confirmation of your order via email. You can log into your account by clicking on the My Account icon at the top of the screen. Logging in will allow you to change your login name (email address), set e-mail preference, view past/current orders, change your password, and more account configuration options. SMALLJOES.COM cannot accept orders from minors under the age of 13. If you are under the age of 13 a parent or legal guardian must place an order on your behalf. Their name/address must be provided for the billing information. SMALLJOES may, occasionally, limit quantities of certain products to insure that all collectors get a reasonably fair chance to order the product we offer. We are required by the state of Missouri to collect retail sales tax for all orders that ship to a Missouri, USA address. SMALLJOES.COM welcomes international customers! We have years of experience
in shipping packages internationally for buy, sell, and trade. Also, we
have gone to great lengths to establish fair, low-cost international shipping
prices that accurately reflect the size and weight of your order. If you are an international customer expecting to have your merchandise shipped to an address in the U.S. you still need to provide your correct home address and country in the billing contact portion of your address. Failure to do so will be construed as fraudlent misrepresentation and you may be forbidden from doing business with SMALLJOES.COM. Additional notes regarding international shipments:
All domestic (US) orders must be paid for no later than 15 days from the date the order was placed or the order will be canceled. International orders will be provided with additional time depending on the payment method used. Individuals who routinely place orders then do not pay for them are subject
to having their account suspended indefinitely. Credit Card This is the recommended method for paying for a SMALLJOES.COM order,
and will achieve the best turnaround time for shipment. At this time we accept Visa and MasterCard only. PayPal We no longer accept PayPal payments. At the present time, PayPal's ability to manage its business affairs in a responsible manner is in question. Visit this web site for more information. Money Order We can accept money orders when they are made out in US$ and drawn on
a US bank. Many international postal money orders meet this criteria making
the money order an inexpensive way to pay for an international order.
International customers can purchase international money orders in US$ at many locations including major banks in your home country, as well as large international banking organizations such as Western Union or Citibank. Personal Check We can accept personal checks when they are written in US$ and drawn
on a US bank. Bad check writers will have their account charged a service fee of $25 per incident. We will submit bad checks multiple times to obtain payment. Note that this can incur service charges with your bank as high as $25 per incident if funds are not available when the check is presented for payment. Clearly, writing bad checks is an expensive (not to mention illegal) proposition and is strongly discouraged. Wire Transfers We will accept MoneyGram or Western Union money transfers if your order exceeds $50 in value. There are local MoneyGram and Western Union offices (or affiliate locations) in most countries throughout the world. Visit the afore-linked web sites to find a branch near you or to conveniently send money online. We will also accept direct bank-to-bank "swift funds" wire transfers in your order exceeds $50 in value. Note that an additional $10 fee will apply to receiving funds in this way. This fee is waived if your order exceeds $400. If you desire to use this payment method, contact us for special instructions. All orders will be shipped within two (2) business days of receipt of confirmed payment. Under unusual circumstances or certain periods of high demand for new product listings, there might be several additional days of delay. Personal checks payments will delay your shipment well beyond this window. See details about these payment methods for more information. You will always receive an automated email status update when your order ships. SMALLJOES.COM charges the current USPS rates for domestic and international shipments with a small additional charge to cover packaging costs (boxes, envelopes, packing material, etc.) Shipping charges are based on the size/weight of your order, not on the amount of your order. We reserve the right to re-quote shipping and handling charges for any
order which consists of multiple large items that cannot be shipped in
a single package. If you are planning to order a large quantity of a physically
large product, you are welcome to inquire
in advance about possible shipping charges. For damage or loss claims on insured shipments, either we or the carrier
may require you to cooperate in making a claim with respect to the problem.
For shipments damaged in transit, the damaged parcel + all items and packaging
material must be presented to the local post office for inspection and
filing of claim. For shipments lost in transit, we will need your statement
in writing that the shipment was not received by you. Failure to cooperate
with SMALLJOES.COM customer service in making an insurance claim for an
insured shipment will immediately void insurance coverage of the shipment. Some of our international customers choose to have their merchandise shipped to a freight consolidator here in the US. You may find this to be a less expensive shipping alternative. Note, however, that our responsibility (including insurance responsibility) for your shipment ends when your package is delivered to the freight consolidator. A note regarding third-party recipients: if your delivery is being shipped to a location other than your place of residence, i.e. an office, college dormitory, friend's house, freight consolidator, etc. - SMALLJOES will not under any circumstances be responsible for loss, damage, or missing items from your order. Parcels returned due to customer's failure to provide a correct/valid shipping address will be accessed a re-shipment charge. Read the detailed description for each shipping service we offer to you to avoid problems! Order cancellations resulting from this situation will be accessed a restocking fee, and shipping charges will not be refunded. SMALLJOES.COM wants you to be satisfied with your purchase. If for some reason you are not satisfied, you may return the unopened item(s) within ten (10) days of the receipt of merchandise. Returns for refund will be accessed a 15% restocking fee, and no shipping charges will be refunded. Parcels returned due to customer's failure to provide a correct/valid shipping address will be accessed a re-shipment charge. Order cancellations resulting from this situation will be accessed a restocking fee, and shipping charges will not be refunded. Opened merchandise requires special return authorization. You must contact customer service and provide a reasonable explanation for why you wish to return an item that has been opened, assembled, or played with. If you have a problem with opened merchandise, you must contact us within ten (10) days from the date of receipt to discuss it. When we provide a RMA, we will also provide shipping instructions for returning the merchandise. Failure to follow these instructions may result in refusal (return to sender) of your RMA shipment. We reserve the following additional rights with respect to our return policy:
Some additional comments about the 21st Century, Elite Force, and Forces of Valor models that we offer: 1:18 and 1:32 scale product from 21st Century, Blue Box (Elite Force), and Forces of Valor are pre-painted, pre-assembled models, not toys. These products are designed and marketed for adult collectors. Any age designations on the box are intended to comply with certain safety laws, not necessarily to be indicative of age-appropriateness. Most models have fragile moving parts - for example, opening/closing landing gear on aircraft models. If not handled with utmost care, these moving parts can break! We inspect product at our warehouse for breakage before shipping them to the consumer. We absolutely will not accept returns for products that have been, after receipt, broken due to negligent handling. Nearly all models will have some extremely minor flaw in packaging, paint mask, etc. We realize that a small percentage of consumers must have an absolutely perfect product. We feel that this criteria cannot be satisfied by any factory mass-produced product, and potential customer should therefore take heed of our disposition on this matter before making a purchase. SMALLJOES.COM takes your privacy and security very seriously. We will never make your personal information available to any nonaffiliated third party for any reason. Our secure server provides a safe, encrypted channel for passing sensitive information such as credit card numbers. We encrypt all sensitive information so that it cannot fall into the wrong hands during or after an order is placed.
Click on the Thawte secure seal image to view our security information. SMALLJOES.COM uses cookies to automate the shopping cart and checkout process. We do not use cookies to obtain any personal information, track your viewing habits, or any other activity which many people (including us) consider to be a violation of privacy. |
